Return & Refund Policy

At StitchMemory, we strive to provide you with a beautiful and meaningful cross-stitch experience. This Return & Refund Policy explains your rights and outlines the refund process for purchases made through our website, stitchmemory.com.

Personalized Digital Products

a. Non-Refundable Policy

As each cross-stitch pattern is custom-made specifically for you based on the photo you provide, all sales are final and non-refundable once the design has been delivered.

We strongly encourage you to carefully review and select the photo you wish to upload before placing your order.

b. Technical Issues

If you experience any difficulties downloading your files or receive incorrect or incomplete files, please contact us at support@stitchmemory.com. We will be happy to assist you and ensure that you receive your order correctly.

c. Corrections & Support

If there is an error in the delivered pattern caused by us, we will correct it free of charge and provide you with an updated version as soon as possible.

Contact Us

If you have any questions or concerns regarding this Return & Refund Policy, please contact us at:

Email: support@stitchmemory.com
Website: stitchmemory.com

Thank you for choosing StitchMemory. We truly appreciate your trust and are honored to help transform your most cherished memories into meaningful cross-stitch creations that can be treasured for years to come. ❤️