Privacy Policy

At StitchMemory ("we", "us", or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, stitchmemory.com (the "Site"), or use our services.

Information We Collect

a. Personal Information

We may collect the following personal information:

• Name

• Email address

• Payment information (processed securely by our payment providers and not stored by us)

• Photos you voluntarily upload for the creation of personalized cross-stitch patterns

• Any additional instructions or information you choose to provide

b. Automatically Collected Information

When you visit our Site, we may automatically collect certain information, including:

• IP address

• Device type

• Browser type and version

• Pages visited and actions taken on the Site

• Cookies and similar tracking technologies (see Section 7)

How We Use Your Information

We use your information to:

• Create personalized cross-stitch patterns based on the photos you provide

• Provide access to purchased digital products

• Communicate with you regarding your purchases and inquiries

• Improve our website, products, and services

• Send promotional communications, which you may opt out of at any time

Use of Uploaded Photos

Photos you upload are used solely for the purpose of designing and delivering your personalized cross-stitch pattern.

We will never sell your photos or use them for commercial purposes without your explicit consent.

If we wish to showcase your completed pattern or uploaded image as an example of our work, we will always request your permission beforehand.

Sharing of Information

We do not sell your personal information. However, we may share your information in the following circumstances:

Service Providers

We may share information with trusted third parties who assist us with payment processing, website functionality, analytics, and other essential business operations.

Legal Requirements

We may disclose information when required by law or when necessary to protect our rights, comply with legal obligations, or respond to lawful requests from authorities.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of the transaction.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information

• Withdraw consent where applicable

• Opt out of receiving marketing communications

To exercise any of these rights, please contact us at:

Email: support@stitchmemory.com

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law.

Uploaded photos are retained only for the period reasonably necessary to process and deliver your order.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve your browsing experience

• Analyze website performance and usage

• Enhance the effectiveness of our marketing activities

You can manage your cookie preferences through your browser settings.

Data Security

We implement industry-standard security measures designed to protect your personal information. However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Children's Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us immediately so that we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated effective date. We encourage you to review this Policy periodically.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:

Email: support@stitchmemory.com
Website: stitchmemory.com

Thank you for trusting StitchMemory. We are committed to protecting your privacy and providing a safe and secure experience while helping you transform your most treasured memories into meaningful cross-stitch creations. ❤️