Shipping Policy

Thank you for shopping with StitchMemory! This Shipping Policy explains how our personalized digital products are delivered through our website, stitchmemory.com.

Delivery of Personalized Digital Products

Personalized Delivery Within 24 Hours

All of our cross-stitch patterns are custom-designed specifically for you based on the photo you upload when placing your order.

Once your payment has been successfully processed, we will immediately begin creating your personalized pattern.

You will receive your digital files within 24 hours via the email address you provided during checkout.

Your delivery will include all files listed as part of your purchased product.

Email Delivery Issues

Have you not received your files within 24 hours?

Please first check your spam, junk, or promotions folder.

If you are still unable to locate your files, please contact us at:

📧 Email: support@stitchmemory.com

We will be happy to assist you and ensure that you receive your order as quickly as possible.

Return Policy

Due to the personalized nature of our digital products, orders cannot be returned or refunded once the design has been delivered.

However, if you experience technical issues or if an error has occurred on our part, we will gladly correct the issue at no additional cost.

Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time.

Any updates will be posted on this page together with the revised effective date. We encourage you to review this policy periodically to stay informed of any changes.

Contact Us

If you have any questions or concerns regarding this Shipping Policy, please feel free to contact us:

📧 Email: support@stitchmemory.com
🌐 Website: stitchmemory.com

Thank you for choosing StitchMemory.

We are honored to help transform your most treasured memories into meaningful cross-stitch creations that can be made with love, patience, and pride for years to come. ❤️