Terms of Service

Welcome to StitchMemory! By accessing or using our website, stitchmemory.com (the "Site"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree with these Terms, please do not use the Site.

Eligibility

To use our Site or make a purchase, you must:

• Be at least 18 years old or have permission from a parent or legal guardian.

• Provide accurate and complete information during the checkout process.

• Have the legal right to use and upload any photographs you share with us.

Orders and Payments

a. Orders

All orders are subject to acceptance.

We reserve the right to refuse or cancel any order at our sole discretion.

b. Pricing

Prices are displayed in USD and are subject to change without prior notice.

Applicable taxes may be added at checkout where required by law.

c. Payment

Payment is required at the time of purchase.

Accepted payment methods are displayed during checkout.

By providing payment information, you confirm that you are authorized to use the selected payment method.

Personalized Digital Products

a. Delivery

Each cross-stitch pattern is custom-designed based on the photo you provide.

You will receive your personalized digital files within 24 hours of placing your order.

Files are delivered electronically via email.

b. Responsibility for Uploaded Photos

You represent and warrant that you have the necessary rights and permissions to use and upload the photographs you provide.

You are solely responsible for the content of the images you submit.

c. Refund Policy

Due to the personalized nature of our digital products, all sales are final once the design has been delivered.

If an error occurs that is caused by us, we will correct it free of charge and provide you with an updated version.

Intellectual Property

All content available on the Site, including but not limited to text, graphics, logos, designs, and digital materials, is the property of StitchMemory or its licensors.

You may not copy, reproduce, distribute, modify, or commercially exploit any content from the Site without our prior written permission.

User Conduct

By using our Site, you agree that you will not:

• Violate any applicable laws or regulations.

• Interfere with or disrupt the operation or security of the Site.

• Engage in fraudulent, deceptive, or harmful activities.

• Upload photographs for which you do not possess the necessary rights or permissions.

Limitation of Liability

To the fullest extent permitted by applicable law:

StitchMemory shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the Site or our products.

Our total liability for any claim relating to a product or service shall not exceed the amount paid by you for that specific product or service.

Indemnification

You agree to indemnify, defend, and hold harmless StitchMemory, its owners, employees, affiliates, and service providers from any claims, damages, losses, liabilities, costs, or expenses arising from:

• Your use of the Site,

• Your violation of these Terms,

• Your infringement of any third-party rights, including unauthorized use of uploaded photographs.

Termination

We reserve the right to suspend or terminate your access to the Site at any time, without prior notice, if you violate these Terms or engage in conduct that we determine to be harmful to our business.

Changes to These Terms

We may update these Terms from time to time.

Any modifications will be posted on this page along with an updated effective date.

Your continued use of the Site after such changes constitutes your acceptance of the revised Terms.

Contact Information

If you have any questions regarding these Terms of Service, please contact us at:

Email: support@stitchmemory.com
Website: stitchmemory.com

Thank you for choosing StitchMemory. We are honored to help transform your most cherished memories into unique cross-stitch creations that can be treasured for a lifetime. ❤️